Effective Date: September, 2024. boons.io ("we," "us," or "our") values your privacy and is committed to protecting the personal data you share with us.
This Privacy Policy describes how we collect, use, share, and protect your personal information across our website, marketplace, consumer app,
delivery driver app, and restaurant owner app. By using any of our services, you agree to the practices outlined in this Privacy Policy.If you do not agree to this Privacy Policy, please discontinue the use of our services immediately.
1. Definitions:
In this policy, the following terms are used:• "Personal Information" refers to any information that can identify an individual, either directly or indirectly, such as your name, email address, or phone number.• "Services" refers to the boons.io website, marketplace, consumer app, delivery driver app, and restaurant owner app.• "User" means any person or entity using our services, including consumers, drivers, and restaurant owners.
2. Information We Collect
We collect several types of information to operate effectively and provide you with the best possible experience:
2.1 Personal Information You ProvideWe collect personal information directly from you when you:• Register for an Account: Name, email, phone number, password, and other identifying information when creating a boons.io account.• Place Orders: Delivery address, billing address, payment details (credit card number, expiration date, CVV), and order preferences.• Provide Feedback: Comments, reviews, and ratings related to our services or restaurant partners.• Communicate with Us: When you interact with customer service or use any messaging tools within our apps, we collect the content of your communication.• Driver and Restaurant Sign-Up: If you are a delivery driver or restaurant owner, we may also collect additional information such as your driver’s license, restaurant business details, tax identification numbers, and insurance information.
2.2 Automatically Collected InformationWe automatically collect certain information when you use our services, including:• Device Information: Information about the devices you use to access our services, including IP address, browser type, operating system, mobile carrier, and device identifiers.• Location Data: We may collect and process geolocation data if you allow access to your device’s location services. This includes precise GPS data for delivery drivers to facilitate efficient delivery routing.• Usage Data: Information about your interactions with our services, such as pages visited, links clicked, items viewed, and time spent on our apps or website.• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance user experience and collect data on website performance and usage patterns.
2.3 Information from Third Parties We may receive additional personal information from third-party sources, including:• Social Media Platforms: If you link your boons.io account to social media platforms like Facebook or Google, we may receive information from those accounts (e.g., your profile photo, friends list or contact information).• Payment Providers: When you complete a transaction, we may receive information from payment processors to confirm the payment status.• Restaurant Partners: We collect information from our restaurant partners, such as order completion status, menu details, and restaurant location.• Background Check Services: If you are a delivery driver, we may receive information from third-party background check services, including criminal history or driving records, where legally permissible.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. The specific uses of your information include, but are not limited to:
3.1 To Provide and Manage Our ServicesOrder Fulfillment, Account Management, Driver Services, Restaurant Services.
3.2 To Improve and Develop Our ServicesUsage Analysis, Personalization, Service Enhancements.
3.3 To Communicate with YouTransactional Communications, Marketing Communications, Customer Support.
3.4 For Safety and SecurityFraud Prevention, Identity Verification, Background Checks.
3.5 Legal and Regulatory Compliance
Compliance with legal obligations, including tax laws and legal requests.
4. How We Share Your Information
We may share your personal information with Service Providers, Restaurants, Drivers, Business Transfers, and Legal Authorities. If a third party is involved in a product or service you have requested then their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that these business partners have their own data privacy policies.
5. Data Retention
We will retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information.We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.
6. Your Rights
Access, correction, deletion, restriction, data portability, and objection rights based on location and law.
7. Data Security
The security of your personally identifiable information is very important to us. We want you to feel confident about using our platforms, and we are committed to protecting the information we collect. We are a USA based company. Our servers and data centers are located in the U.S, and our service providers may be located there and in other countries. By providing us personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries, according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your personal information.When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visitwww.ftc.gov/privacy.
8. Children’s Privacy
We generally do not collect personally identifiable information from children under the age of 13. If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children's Online Privacy Protection Act ("COPPA") and appropriate consent from the child's parent or guardian will be sought where required by COPPA. When we become aware that personally identifiable information from a child under 13 has been collected without such child's parent or guardian's consent, we will use all reasonable efforts to delete such information from our database.
9. Cookies and Tracking Technologies
"Cookies" are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes. We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on our platforms to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our platforms. We may also use and place cookies (and similar items) on your computer from our third-party service providers in connection with the platform, such as an analytics provider that helps us manage and analyze platform usage, as described more fully below. In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our platforms. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our platforms, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge.If you delete your cookies, change browsers or use a different cookie, our cookie (or an opt-out cookie) may no longer work, and you will have to re-input (or opt-out) again.
9.1 Analytics and Conversion TrackingWe may use analytics services that use cookies, JavaScript and similar technologies to help us analyze how users use our platforms. The information generated by these platforms about your use of the platform (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users', use of the Service, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users' browsing actions and patterns and does not identify any individual.For example, we use cookies on our site for Google Analytics (the "Analytics Service"). The Analytics Service is a web-based analytics tool that helps website owners understand how visitors engage with their website. The Analytics Service customers can view a variety of reports about how visitors interact with their website so that they can improve it.Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.Cookies contain information that is transferred to your computer's hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web pageThe Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visithttps://tools.google.com/dlpage/gaoptout.We may also use Google conversion tracking and/or similar services to help us understand your and other users' use of the Service.
Opt-Out ProcessAll unsubscribe or opt-out requests may be made by clicking the "unsubscribe" link at the bottom of the relevant email. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases, we are incapable of, removing your personally identifiable information from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent. You should contact such third parties directly. If you would like to update or correct any personally identifiable information that you have provided to us, please email us at info@boons.io and once we confirm your information, we will update such information within a reasonable amount of time.
10. Communication with boons
By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the "Channels") to us, you expressly consent to receive communications from us. We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).By providing your phone number to us, you expressly consent to receive phone calls and/or text messages from us. We will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from boons Inc.Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this Privacy Policy, anything you transmit, or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
11. Terms of Service
Use of our platforms is governed by, and subject to, the Terms of Service located at
https://www.boons.io/terms-of-service.
This Privacy Policy is incorporated into the Terms. Your use, or access, of the Service constitutes your agreement to be bound by these provisions. If you do not agree to the terms and this privacy policy, you may not access or otherwise use the service.
12. Additional Provisions for California Residents
This section supplements the information contained in the Privacy Policy and applies solely to individuals who reside in the State of California.We adopt this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and its amendments, including the California Privacy Rights Act (CPRA).
1.1 Categories of Personal Information CollectedIdentifiers, Commercial Information, Internet Activity, Geolocation Data, Professional Information, and Inferences.
12.2 California Privacy RightsRight to Know, Right to Delete, Right to Opt-Out of Sale, and Right to Non-Discrimination.
13. Changes to This Privacy Policy
We may modify this Privacy Policy at any time and without prior notice. We will notify you of material changes to how we use your personal information prior to implementing them. We may notify you about such a material change by email or prominent notice on our website. By using our services and Platforms after we post these changes, you indicate that you accept them.
14. Provisions for Non-U.S. Residents
Details regarding GDPR and other international privacy regulations.
15. Contact Us
boons Inc. controls the processing of personal information on its Platforms. To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact us at info@boons.io.
