Troubleshooting in selecting a ride

  1. I am unable to see my current location in the home screen.
    • Make sure the locations services are enabled in your settings for the boons app.

  2. I am unable to see the home screen.
    • Log out and close the app, then reopen the app and sign back into your account..

  3. I am unable to see my current location in the search screen.
    • Check if location service settings are enabled for the boons app in your device. If not, enable it and restart the boons app.

  4. I am unable to see the map on the Rate Compare screen.
    • Check the data connection availability and location services settings for the app. If not, please send an email to with source/destination information and timestamp.

  5. I am unable to see supported (Uber and Lyft) products in the different categories.
    • The products listing depends on multiple factors from providers. If the problem persists for different times of days and locations, please do send details to for our team to work on your issue.

  6. I am getting “No rides available” error.
    • This could mean the providers don’t have available drivers near the source location. Please try again after 5 mins.

Still having issues?

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